Frequently Asked Questions

Lovables FAQ

1. What is the shipping time for Lovables products? At Lovables, we carefully process and ship your order within 1-2 business days. Once shipped, please allow 7-15 business days for your delightful package to make its way from our whimsical workshop to your loving arms. We appreciate your patience and promise that good things are worth the wait!

2. What is your return policy? We want you to be completely satisfied with your Lovables purchase. If for any reason you're not, we accept returns within 15 days from the date of delivery. To initiate a return, please contact our friendly customer support team who will guide you through the process.

3. Is return shipping free? Yes! We want to make your return process as hassle-free as possible. Lovables offers free return shipping on eligible items within the specified return period. Please note that this offer is valid for domestic returns only.

4. Are there any items that cannot be returned? Yes, we do not accept returns on final sale items. We understand that each Lovables purchase is special, and final sale items are clearly marked to provide clarity during your shopping experience.

5. Is there a restocking fee for returns? Yes, a 10% restocking fee applies to eligible returns. This fee helps cover the costs associated with processing and restocking returned items. Please ensure that returned items are in their original condition, with all tags and packaging intact, to avoid any additional fees.

6. How long does it take to receive a refund for returned items? Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used during checkout. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

7. What if I received a damaged or defective item? We take utmost care in packaging and shipping our products, but if you happen to receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and ensure your complete satisfaction.

If you have any further questions, concerns, or need assistance, our dedicated customer support team is here to help. Reach out to us via email at We value your feedback and strive to make your Lovables experience delightful in every way! Please note that the above policies are subject to change without prior notice. We recommend reviewing our FAQs periodically for any updates.